Answers
Frequently Asked Questions
Helpful information about our services, scheduling, and how we work with clients across Central Florida.
Getting Started
How do I request an estimate?+
Use the Request an Estimate page to share your property details and preferences. We'll review and contact you with the next steps.
Do you provide free estimates?+
Yes. Sharing details in advance helps us provide the most accurate recommendation for your home.
What information is needed for an estimate?+
Property type, approximate size, service preferences, priorities, and preferred schedule help us build an accurate plan.
Services
Do you offer weekly cleaning?+
Yes. Weekly service is available where our schedule and area coverage allow.
Do you offer bi-weekly cleaning?+
Yes. Bi-weekly is one of the most popular recurring cadences.
Do you offer monthly cleaning?+
Yes. Monthly service is available and often paired with periodic deep cleanings.
What is included in recurring cleaning?+
Recurring visits focus on consistent maintenance across primary living areas, kitchens, and bathrooms. Your final scope is confirmed with your personalized plan.
What is included in deep cleaning?+
Deep cleaning provides extended attention to high-priority areas, detail work, and often-missed surfaces. Scope is confirmed with your estimate.
Do I need a deep cleaning before recurring service?+
For many homes, starting with a deep cleaning creates a strong baseline for recurring maintenance. We confirm this during your estimate.
Scheduling
How do I reschedule?+
Contact us as early as possible so we can offer the best alternative window.
What happens if I need to cancel?+
Our cancellation policy will be shared with your service confirmation.
How should I prepare for the visit?+
Light tidying of personal items helps our team focus on cleaning surfaces.
Home Access
Do I need to be home?+
You're welcome to stay or step away. Many clients provide access instructions so their home is ready when they return.
How is home access handled?+
Access preferences are documented in your personalized plan and handled with discretion.
Supplies and Equipment
Do you bring supplies?+
Supplies and product preferences are confirmed with your personalized plan.
Can I request specific products?+
Yes. Share preferences during your estimate.
Pets
Do you service homes with pets?+
Yes. Please share pet details during your estimate so we can plan accordingly.
Vacation Properties
Do you clean vacation homes?+
Yes. Vacation and short-term rental cleaning is one of our core service offerings.
Do you provide Airbnb turnover service?+
Yes. We support short-term rental turnovers with configurable add-ons like linen resets and restocking.
Pricing and Estimates
How is pricing determined?+
Pricing reflects the scope of work, home size, condition, frequency, and any customizations.
Do you provide flat-rate or hourly pricing?+
This is confirmed with your personalized estimate.
What forms of payment are accepted?+
Accepted payment methods will be shared with your service confirmation.
Service Areas
Which cities do you serve?+
Orlando, Winter Garden, Windermere, Clermont, Horizon West, Dr. Phillips, Lake Nona, Celebration, Kissimmee, and Davenport. Availability is confirmed by address.
Communication
Can I provide a personalized checklist?+
Yes. Your checklist and preferences become part of your plan.
How do I share special instructions?+
Include instructions in your estimate request or share them any time before a visit.
Experience the Difference
Your Home Deserves a Higher Standard of Service.
Tell us about your home and receive a personalized estimate from Lux Home Service Co.